Question 1

How do I pay an open invoice?

Accepted Answer

Log in to your account using the correct link:

Play Mandarin LoginWest London Branch LoginGo to "Open Invoices"Click "Make the Payment" to complete your transactionIf you haven't set up your account yet, please check your email for the invitation link to create your login.
1. Log in to your account using the correct link:
    • Play Mandarin Login(https://www.playmandarin.co.uk/login)

1. Go to "Open Invoices"
2. Click "Make the Payment" to complete your transaction
If you haven't set up your account yet, please check your email for the invitation link to create your login.

Question 2

How do I update my payment card details?

Accepted Answer

How do I update my payment card details?
1. Log in to your member account
2. Click your (or your child’s) name in the top left corner
3. Click "Payment Information" in the top right corner
4. Add or update your card details
🎥 Need help? Watch our step-by-step tutorial: [Click Here(https://www.youtube.com/watch?v=YZT8vXZTnlI)]

Question 3

Hpw can I switch my bookings between branches?

Accepted Answer

Yes! You can book and manage classes across both branches using the same account.For Hammersmith members:Log in via the West London Branch LoginGo to "Book Classes", click "Filter", and tap the location icon to switch branchesThe same method applies to "My Schedule" to check bookings at both locations🎥 Need help? Watch our booking tutorial: [Click Here]
Yes! You can book and manage classes across both branches using the same account.
For members:
1. Log in via the Member Account on Self Service (https://www.playmandarin.co.uk/members)
2. Go to "Book Classes", click "Filter", and tap the location icon to switch branches
3. The same method applies to "My Schedule" to check bookings at both locations
🎥 Need help? Watch our booking tutorial: [Click here(https://www.youtube.com/watch?v=D7djosDYcPo)]

Question 4

I forgot my password. How can I reset it?

Accepted Answer

I forgot my password. How can I reset it?
On the login page, click "Forgot password?", enter your email, and follow the instructions to reset your password. Make sure to use the email address linked to your Play Mandarin account.

Question 5

What if my payment failed or I missed a due invoice?

Accepted Answer

What if my payment failed or I missed a due invoice?
If a payment fails, your booking access may be restricted. Please log in,(https://www.playmandarin.co.uk/members) go to Open Invoices, and complete the payment as soon as possible. Updating your payment card may also help resolve recurring issues.

Question 6

I have two children. Do I need to log in and out each time to book classes for both?

Accepted Answer

I have two children. Do I need to log in and out each time to book classes for both?
Not at all! If you have more than one child enrolled at Play Mandarin, we recommend using our Self-Service website (https://www.playmandarin.co.uk/members)instead of the app for smoother booking.
Through the Self-Service booking platform:
 • You can switch between children’s profiles using the “Filter” function
 • You can also switch between locations or branches (e.g. Wimbledon or Hammersmith) easily
 • Once logged in, both children’s profiles will be linked under your account, so there’s no need to log out and back in
 • Not sure how? See our tutorial here.(https://www.youtube.com/watch?v=uNd7GWEsVjw&list=PLclLLm0JvHKL1nR0xp2bI4zwOVK3xYrr7&index=2)
✅ You only need to log in once to manage and book classes for both children.
🔒 Note: If you need to update payment card details, that must still be done by logging into each child’s original account separately.
If you’re unsure which login to use, feel free to contact us and we’ll assist you in linking the profiles on our end.

Question 7

How to download after-class materials?

Accepted Answer

How to download after-class materials? 
To help parents follow their child’s learning journey, we provide weekly after-class outlines and homework sheets.
✅ These materials include:
 – Key vocabulary and target sentences
 – A summary of class activities
 – Optional at-home practice or homework
🎥 Watch the tutorial video here:
 👉 How to download after-class material(https://www.youtube.com/watch?v=lnOdf1dK9kk)s
🖥️ To access:
1. Go to 👉https://www.playmandarin.co.uk/materials(https://www.playmandarin.co.uk/materials) 
2. Click “Download” – this will take you to our secure pCloud portal.
3. Enter the password provided in your welcome email or password updated email.
🔁 Please note: We update the password each term, and the current password will always be sent to you via email at the start of term.

📁 Once inside the portal, you can directly browse and download the weekly outlines and homework for your child’s classes.
📌
 These materials are available for all themed weekly classes. For native-level classes (like those using the Hello Huayu textbook), workbook tasks will be assigned instead and do not appear in this section.

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