Membership Agreement

This Membership Agreement (“Agreement”), including all schedules, constitutes a legally binding contract between you (“Member,” “you,” or “your”) and PLAY MANDARIN LTD (“Play Mandarin,” “we,” “us,” or “our”), company registered in England & Wales (No. 13866923), with registered address at Highland House, 165 The Broadway, London, SW19 1NE.

By registering as a member and attending any in-person or online class, you acknowledge that you have read, understood, and agree to be bound by this Agreement. Please retain a copy for your records.

1. DEFINITIONS Defined terms used in this Agreement include, but are not limited to:

“Booking”: A reservation made via our Website for classes, facilities, or events.
“Class Fee”, “Joining Fee”, “Monthly Fee”, “Annual Fee”, “Fees”, “Pay-As-You-Go Fee”, “Workshop Fee”, “Holiday Camp Fee”: Fees as specified on the Website or our materials.
“Home Club”: The club location you select as your primary branch.
“Commencement Date”: The date you pay the Joining Fee and first Monthly Fee, or a deferred start date if agreed in writing.
“Membership”/“Member”: Your ongoing monthly subscription to a Play Mandarin Club.
“Partners”: Third-party businesses involved in providing class venues, instructors, discounts, or payment services.
“Premises”: Locations where Play Mandarin or Partners deliver classes.
“Online Classes”: Group classes delivered remotely according to our published online timetable.
“Website”: https://www.playmandarin.co.uk/login

2. DECLARATION OF MEMBERSHIP
2.1 Your Membership commences on the Commencement Date at your selected club and chosen plan (e.g., Unlimited, Pick Your 4).
2.2 You must pay the applicable Joining Fee. Members re-joining may be required to pay it again.
2.3 We reserve the right to amend Fees. Existing Members will receive advance written notice, and changes apply only to new Members unless stated otherwise.
2.4 Prepaid Fees are non-refundable unless otherwise agreed by Play Mandarin.
2.5 14-Day Cooling-Off Period: You have 14 days from the Commencement Date to cancel and receive a refund of your first Monthly Fee, less any face-to-face class fees up to £20 per class. The Joining Fee is non-refundable.
2.6 Members must comply with any separate rules set by Premises or Partners.
2.7 We may refuse Membership applications at our discretion.
2.8 We may alter class times, venues, or types; notice will be provided via email or updates to our booking platforms and social media.
2.9 Parent Members must be over 18 unless otherwise agreed.
2.10 You may be required to present your booking confirmation; failure to do so may result in refusal of entry or services.
2.11 Memberships and credits are non-transferable, for use by registered children only.
2.12 Your data is processed in accordance with our Privacy Policy and any Partner’s privacy policies.
2.13 Payments are handled by third-party processors. We have no access to your payment card details and are not liable for third-party service issues.
2.14 Photography and Video: We may film or photograph classes and use these for promotional purposes, with your consent collected during sign-up. If you object, please notify us.
2.15 Promotional discounts for workshops or camps are subject to availability and may change; refer to the Website for current offers.

3. PAYMENTS & BOOKINGS
3.1 Monthly Membership runs on a rolling monthly basis from your Commencement Date until cancellation.
3.2 Monthly Fees will be automatically debited on the same day each month.
3.3 Bookings must be made via the Website or App. To cancel, you must do so at least 24 hours before class (2 hours for Baby Classes); otherwise, you will be marked as attended and lose that credit.
3.4 A three-strike policy applies. Repeated failure to cancel on time may result in suspension or termination of Membership.
3.5 Classes may be taken at any Play Mandarin site.
3.6 Late arrivals: Entry is not guaranteed; no makeup classes or refunds will be provided.
3.7 Late pick-up penalty: £1 per minute. If a child is uncollected 20 minutes after class end and we cannot reach the parent, the authorities may be contacted.

4. CREDIT & CLASS ACCESS
4.1 Unlimited members have unlimited class access; Pick Your 4 members receive 4 class credits per month, which can be rolled over.
4.2 All Class Pick Your 4 members and Online members automatically have access to Online Classes.
4.3 Baby Packages are restricted to Baby Classes only.
4.4 At age 3, Baby credits are converted to Over‑3 credits at a ratio of 10 Baby credits = 7 Over‑3 credits.
4.5 Credits remain valid during forced class suspensions (e.g., COVID‑19), but not for standard closures (e.g., public holidays).
4.6 Online class credits and free online credits included with Unlimited Plans are non‑rollover.
4.7 The Pick Your 4 pricing reflects a yearly average. Months with fewer classes due to holidays are not discounted, and months with more classes are not charged extra.
4.8 If you run out of credits, you may either upgrade your package or purchase Pay-As-You-Go credits.
4.9 The Pick Your 4 plan does not cover Camps, Workshops, or 1‑to‑1 lessons.

5. MEMBERSHIP VARIATIONS
5.1 The Agreement continues until terminated under these terms.
5.2 We may terminate your Membership if you:
- Breach any term of this Agreement;
- Provide false or fraudulent information;
- Engage in abusive or disruptive behaviour;
- Fail to pay Fees on time;
- Have a Pay-As-You-Go account and haven't attended for 6 months;
- Engage in criminal or illegal activities on-site.

CANCELLATION

5.3 A full calendar month’s written notice is required, via our cancellation form, to stop automatic renewals. Notice period will be calculated from your next billing date, not the date notice is given.
5.4 No refunds for partial final months—submit cancellation at least one week before your fee renewal date.
5.5 Pay-As-You-Go memberships end immediately—no refunds on paid credits.
5.6 All credits must be used by termination—unused credits are not refundable.
5.7 Holiday Camp and Workshop fees are non-refundable.
5.8 We may charge outstanding Fees to your payment method.

UPGRADES & DOWNGRADES

5.9 Upgrades take effect immediately upon payment.
5.10 Downgrades require one month’s written notice, with effect from your next billing date. You may downgrade a maximum of twice in a 12‏‑month period.

FREEZING

5.11 You may pause your Membership twice per calendar year, for up to 3 months each time, with one month’s written notice via our freeze form. Notice period begins from your next billing date. During freezing, bookings are disabled.
5.12 After the freeze period ends, auto‑renewal will resume; failure to renew results in termination and possible re‑joining fee on return.
5.13 Refreshed pricing may apply upon return or unfreezing if Fees change during your break.

6. REFERRALS

6.1 The Refer‑a‑Friend discount applies only if the referred friend signs up and names you at registration.
6.2 Referrer must be an active monthly Member at the time of referral.
6.3 Referral discounts are applied to the next billing cycle.

7. PAY-AS-YOU-GO
7.1 Available only to existing monthly Members.
7.2 You may transfer up to 6 credits from your monthly plan to Pay-As-You-Go; they remain valid for 6 months.
7.3 Pay-As-You-Go Members are not entitled to Member discounts.
7.4 Pay-As-You-Go can be used in conjunction with existing packages as a top-up.

8. TAX-FREE CHILDCARE PAYMENT PLAN
8.1 Terms last 4 months; unused credits expire at term end.
8.2 No auto-renewal—you must re-enrol and pay via the Tax Fee Childcare Account to continue.
8.3 Re‏‑joining may require a Joining Fee.
8.4 Discounts apply to holiday camps and workshops booked within the term.
8.5 Freezing is not permitted during the term.
8.6 General freezing terms apply post‏‑term.
8.7 The plan is non‏‑refundable once paid.

9. AMENDMENTS TO AGREEMENT
9.1 We may vary the terms, including Fees and services, with at least one month’s prior notice. Any changes will apply from the date specified in the notice.

10. MEMBER CONDUCT
10.1 Classes are held at third-party premises; you must abide by their rules.
10.2 Misconduct may lead to immediate termination of Membership.
10.3 Abusive or threatening behaviour is not tolerated.
10.4 We reserve the right to refuse entry or terminate Membership if safety or respect standards are breached.
10.5 Please arrive on time.
10.6 You should consult your GP if you or your child have health concerns before attending.
10.7 All Members must disclose any medical conditions upon joining.
10.8 You must ensure your child is fit to participate and not contagious. If COVID‑19 is suspected, do not attend for at least 7 days.
10.9 Filming or photographing others without consent during our classes is prohibited.
10.10 Sharing images of other children on social media requires consent. Breaches may lead to termination.

11. LIABILITY
11.1 We aim to provide accurate information and deliver services with reasonable care.
11.2 To the fullest extent permitted by law, we (and Partners) disclaim liability for any indirect, incidental, or special losses, even if foreseeable.
11.3 Our liability for breach or negligence is limited to either your total Fees paid in the preceding year or a reasonable sum based on the loss.
11.4 We are not liable for losses caused by you, your child, or unrelated third parties.
11.5 We are not responsible for damage to personal property brought on-site.
11.6 We are not liable for losses due to force majeure (e.g., terrorism, natural disasters).
11.7 Attendance at events is at your own risk.
11.8 For Online Classes, you participate in a safe environment and at your own risk; you waive claims for injury arising from participation.
11.9 Nothing limits liability for death or personal injury caused by our negligence, or any liability which cannot be excluded under law.

12. MISCELLANEOUS
12.1 No third-party rights (except Partners) are conferred by this Agreement.
12.2 You agree to indemnify us against any claims arising from your breach of this Agreement.
12.3 Membership is non‑transferable. We may assign our rights or obligations with notice.
12.4 This Agreement supersedes all prior agreements.
12.5 Governed by English law; disputes referred to English courts.
12.6 For any issues, contact your Club office by email.

Effective Date: Updated on 21 June 2025 (subject to future amendments)

Membership Agreement

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